Dispute Resolution & Mediation
Negotiation when there is already a conflict. This course teaches the discipline of resolving disputes collaboratively — reaching a settlement both sides can live with, preserving the relationship, and knowing when to walk to litigation. The same principled method as Foundations, applied where emotions and history are in the room.
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Course Modules
Work through each module in order. Every module combines theory, worked examples, and hands-on practice.
Understanding conflict
Why a dispute is still a negotiation — and what changes when there is history in the room.
The mediation mindset
How a neutral helps two sides move — and how to bring that mindset yourself.
Negotiating a settlement
The live work: claimant and respondent trading across the terms of a settlement.
Resolution & repair
Finalising the settlement, protecting the relationship, and knowing when to walk.
Dispute Resolution & Mediation Certificate
Complete all modules in this course to earn your Dispute Resolution & Mediation Certificate. A verifiable credential you can share professionally and include in your CPD record.
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