Module 2·
18 min
·4 lessons
The mediation mindset
How a neutral helps two sides move — and how to bring that mindset yourself.
Learning Objectives
- Explain what a mediator actually does
- Separate the people from the problem
- Use de-escalation and reframing under pressure
Video
What a mediator actually does
4 minVideo being prepared
What a mediator actually does
Video
Separate the people from the problem
4 minVideo being prepared
Separate the people from the problem
Video
De-escalation & reframing
5 minVideo being prepared
De-escalation & reframing
Assessment
Module quiz: the mediation mindset
5 minModule quiz: the mediation mindset
Complete this assessment to demonstrate your understanding and progress toward certification.
Assessment coming soon